Fulcrum Point Career Solutions ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and use our services.
Information We Collect
We collect personal information when you engage with our website, sign up for services, or communicate with us. The types of information we collect may include:
- Name
- Email address
- Phone number
- Payment information
- Client notes and session records
- Career-related information (e.g., resume, job history, professional goals)
How We Use Your Information
We use your information for the following purposes:
- To provide and improve our career coaching services
- To communicate with you regarding appointments, services, and billing
- To process payments and manage your account
- To maintain client records for our professional obligations (e.g., tax, legal)
- To offer personalized service recommendations based on your needs
Data Security
We use industry-standard security measures, including VPNs, encryption, and two-factor authorization, to protect your data. Client files are stored securely in our cloud-based system and are accessible only via a secure client portal. We retain client information for 30 days after the completion of services, after which it is deleted. Invoices are stored for seven years in compliance with IRS regulations.
Information Sharing
We do not sell or share your personal information with third parties, except as necessary to:
- Process payments (via third-party payment processors)
- Comply with legal requirements or enforce our Terms of Service
- Ensure secure storage of client data via cloud-based services
Cookies and Tracking
We may use cookies and other tracking technologies to enhance your experience on our website. Cookies help us understand website traffic and usage patterns, but they do not give us access to your computer or any personal information beyond what you voluntarily provide.
Your Rights
You have the right to:
- Access and review the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request the deletion of your personal data (subject to legal requirements)
- Opt-out of marketing communications
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to Privacy Policy
We may update this Privacy Policy from time to time. The most current version will be posted on our website. Your continued use of our website and services after any changes constitute your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us at info@fulcrumpointcareers.com.